What are your office hours?
We do not have specific office hours for customer service. We respond to most email within 24 hours. If you have a question please email us at: email@example.com or contact us here!
We do not have a customer service phone number.
Where is Bloomey Handmade located? From where will my order ship?
Bloomey Handmade is based in Athens Greece.
All orders are shipped from Athens Greece, ATH 17456.
Returns & Exchanges Policy
All our products are handmade & produced exactly the time an order is placed so as to keep its ingredients intact & be unique for each customer!For this reason, we don't accept returns or exchanges. Furthermore, most of our products (except for reed diffusers & soy candles) are intimate items (e.g body butters, face washes etc) that can't be returned or exchanged for health/ hygiene reasons.
We only accept returns for Reed Diffusers & Soy Candles. In this case, please contact us within 3 days of delivery & ship the item within 7 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please note that in case you initially receive by mistake a different product from the one stated in your order, we will deliver the right product to you without any financial burden on your part.
In case you have any question about your order, please contact us at: firstname.lastname@example.org
Coupons & discount codes
You may only use 1 discount code per order. Free shipping is automatically applied to all orders with a total of € or more after any applicable discounts.
Oeder Shipping Method
All our orders are shipped via Hellenic Post (Elta) as an A’ priority package with tracking number. We are not responsible for packages returned to us marked as unclaimed. In this case, the customer is responsible for paying to have it reshipped. All domestic orders are shipped as a standard parcel (tracking number included) with signature confirmation by the recipient.
In case you think that shipping cost is high, you can contact with us to arrange a non registered parcel shipping (no tracking number included), but be aware of the risk of lost parcels, for which we have no responsibility (no refunds, no resending).
You have the option to upgrade your order delivery from Standard (registered mail via ELTA-Hellenic Post) to DHL Express Delivery & you will receive your order within a few days (approx. 5 working days).
Just add in your cart the “Upgrade to DHL Express Delivery” listing that you will find in the Express Delivery Section of my Etsy shop!
Shipping Processing Time
The time I need to prepare an order for shipping varies. For details, see individual product description.
Estimated Shipping Times-Standard Shipping
Australia: 10-20 business days
Canada: 10-20 business days
Greece: 2-4 business days
United States: 10-15 business days
Europe: 4-7 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them.
Estimated Shipping Time- DHL Express Shipping
(international shipping only)
European Union: 2-8 business days
USA: 4-8 business days
Everywhere Else: 6-20 business days
Shipping cost for multi-product purchases-COMBINED SHIPPING
The referred shipping costs for more than one item are approximately estimated. So, if your order consists of multiple items or different products, we offer COMBINED SHIPPING.
Feel free to contact us at email@example.com for the exact total shipping cost estimation of your order. Save on shipping costs when buying more than one item at a time!
Lost or never received package
We are not responsible for lost packages, but in this case we will surely not be happy. So, please contact with us in case of such a situation, and we will find the best solution. We will open a case in our post office using the tracking number of the package & will apply for package detection & a full refund in case that is lost.
In other words, be sure that we will definitely deal & address these kind of issues in a way that will be mutually beneficial!!
Package or item received broken
In case you receive your order with the purchased items broken, sure we will not be happy if this happens. So, please contact us immediately. We will ask you to send a photo of the broken item/package, and we will arrange a re-send, refund or coupon code for your next buy.
I put in the wrong shipping address, how can I get it fixed?
We ask that you review your order before submitting to ensure all information is accurate. If you enter a wrong shipping address, please contact us as soon as possible so we may change the address before your item ships. Once an order ships we are unable to make any changes to the delivery address.
Question about your order?
Please contact us if you have any problems with your order.
Yes, each customer is responsible for any fees, duties or taxes that they may occur when shipping to countries outside Greece.
In case that you have a special need or wish, we will be glad to work togother and make a custom order that assists exactly your needs. Do you have a special request & you feel the need of a custom formula or product? Just contact us here!
Our Etsy store supports order payment via Credit/Debit card & Paypal.
Unfortunately for the time being we do not offer wholesale.
ABOUT BLOOMEY HANDMADE
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